Help and support

How quickly do funds arrive after payment?

Citihost has implemented a fully automated payment processing system. After the funds are sent by your bank and the funds are credited to our current account, the system automatically processes the payment and activates the service you ordered, or deposits money into the account balance.

The maximum term of payment processing by the system

1 hour (usually a few minutes) — for payments made through acquiring systems such as Privat24 , LiqPay or Mobobank . This payment method is recommended and the fastest.

1-3 banking days (usually 3-6 hours) — for payments made to the details of the organization using a receipt (for individuals) or an invoice (for legal entities). This term is regulated by the banks participating in the transfer of funds.

Pay attention!

You can check the payment status in the section Payment ? Issued accounts at the link

If your payment was not activated automatically within the prescribed waiting time, please contact the technical support department for help at the link , be sure to attach a receipt certifying the fact of payment to your request.

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