Help and support

How to transfer VDS/DS service to another cityhost user?

The transfer of the service implies the transfer of full access control to another user.

To transfer the service, you need:

  • download the application form for (individuals) or for (legal entities) ;
  • fill out this application;
  • scan a copy of the application or send a photo in good quality:

— for physics persons: attach a scanned copy of the first and second pages of the passport, as well as the "Registration" page;
— for law persons: the application must be written on behalf of the manager or the manager, certified with a seal, and scanned copies of the extract from the register must also be provided;

  • the application together with the required list of documents should be sent to the email address: or submit an application from your personal account and attach the prepared package of documents in an attachment;
  • applications are processed on a first-come, first-served basis within three working days;
  • you will receive a corresponding message to your email after the application has been processed.