Help and support

How to transfer your domain for service to another registrar?

Domain transfer - the procedure for changing the registrar of a domain name with further support, maintenance and continuation on the part of the new registrar.

To carry out the transfer procedure, you need:

  • Go to the "Domain management" section:
    [ -- Domains -- Management] :

  • Go to the "Transfer domain to another registrar" menu item:

In the menu that opens, you must familiarize yourself with the "Procedure for transferring a domain", then download the necessary application form , fill it out and attach the passport data of the domain owner :

After adding the documents, a form with confirmation of the application will appear. A call is received on the linked phone number in the control panel, which does not need to be answered, just rewrite the last 4 digits in the field and click " Send application ". If it was not possible to write the code the first time, then you can request a call with the code again "Send a request for a repeat call", the sent code will still be available for 45 seconds:

According to the Domain Transfer Procedure:

  • passport data and a statement must be provided by the person who is the real owner of the domain (a natural or legal entity listed in the whois of the domain as the owner);
  • the domain transfer application is considered on a first-come, first-served basis within THREE WORKING DAYS from the moment of its submission;
  • in case of non-compliance with the procedure, a letter with further instructions will be sent to your email;
  • if the application is approved, a letter with all the necessary information for the transfer will be sent to your email.

Some features of domain name transfer:

• The transfer of domain names whose registration period has expired is not carried out.

• Transfer of domains to another registrar, which are registered as a bonus offer for hosting packages, can be carried out only in case of full payment of the cost of the domain name.

• Domain transfer in international domain zones is possible only after 60 days have passed since its registration or last extension.

• During the transfer procedure, all operations with the domain are blocked.

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