Help and support

What is a 504 error


What will the user do if he goes to your online store, but instead of the product catalog he sees a white screen with the text 504 Gateway Time Out — The server did not respond in time? We can confidently say that he is looking for the product he wanted to buy on competitors' websites. And will probably bypass your online store the next time he needs to buy something online.

Uptime 24/7 and instant web page loading play a huge role in whether visitors will come back to your blog, online store or portal again and again. And the 504 error is one of the factors that slows down the movement of the resource to prosperity.

504 Gateway Time-out appears when the server cannot fulfill the request sent by visitors to the site. The error can appear both after a short period of time after you decided to buy Ukrainian hosting and uploaded the CMS files to it, and after a couple of years after the site was launched. There are several possible reasons why this problem occurs, and several ways to fix it. We will talk about them later.

Causes of 504 errors

There is no single correct answer to the question of why a 504 error occurs. There are at least three reasons for its appearance on the site.

A sharp jump in the load on the site. If the server receives a lot of requests, it may not have time to respond. As a result, the queue of such requests will begin to grow and, as soon as a certain period of time passes, the connection with the server will be interrupted and it will return a 504 error. Here are several reasons that cause a sharp load on the processor and RAM:

  • DDoS attack or viruses on the site;
  • simultaneous uploading of large volumes of content to the site (for example, when importing goods from a CSV or XML file);
  • operation of non-optimized scripts, plugins and add-ons;
  • a sharp jump in the number of visits to the online store on the days of the start of promotions and sales (for example, on "Black Friday").

Exceeding the resource usage limit. Each virtual hosting tariff has a limit on the maximum amount of RAM and processor minutes. If they are exceeded, the server will start giving 504 Error.

Scripts are not working correctly. If plugins, scripts or add-ons are installed on the site, which download information from third-party resources to work, problems on the side of these resources can cause the appearance of 504 Gateway Timeout.

Ways to fix the problem with the 504 error

If the reason for the 504 error is not obvious (you didn't run promotions and sales, you didn't download large amounts of content at the same time, etc.), the first thing you should do is report the problem to the hoster's technical support. In addition, if your site runs on a paid engine (for example, 1C-Bitrix, UMI.CMS, NetCat CMS), write about the 504 Gateway Timeout error to its developer support . The developers of paid scripts, if they are installed on your site, should also report the problem.

It is also important to analyze the actions you performed on the site before the 504 error appeared. For example, if the problem occurred after updating the engine to the latest version, rollback to the previous version. Or, for example, if a 504 Gateway Timeout appeared after installing a new plugin or theme, the first thing you should do is remove the plugin or template by connecting to the site's file system via FTP.

If the appearance of 504 Gateway Timeout is caused by exceeding the server hardware resource usage limit, the best solution is to rent a dedicated server or VPS . The main advantage of these two types of website hosting is resistance to high loads even in the cheapest tariff plans. Ordering a dedicated or virtual server is a guarantee that the owners of blogs, portals and online stores will not have to look for an answer to the question of what a 504 error on the site means for a long time (or even never).

Was the publication informative ? Then share it on social networks and join our Telegram channel . _ We remind you that the hosting company CityHost provides inexpensive hosting services for sites of any complexity . For technical questions , contact us via online chat or use one with the phone number ?? 0 800 219 220 .

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