How to change the contact details of the domain owner?

To update the contact details (full name, address, phone, email, etc.) in the domain owner's profile (WHOIS), please follow these steps:

Step 1. Go to profile editing

• • Log in to your Cityhost personal account.
• • Go to the Domains section.
• • Click Manage next to the desired domain.
• • Select the option Domain owner profile (WHOIS data) – view / change.
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• • Click the Edit button.

Step 2. Fill in the new data

• • Make the necessary changes in the appropriate fields (full name, address, phone, email, etc.).
• • In the Email access field, indicate whether you have access to the email account specified in the profile.

 Option 1: Access to email

• • Select the option I have access to email.
• • Click the Get verification code (call or SMS) button. The code will be sent to the contact phone number specified in your personal account.
• • Enter the received code in the appropriate field.
• • After that, a confirmation email will be sent to the email specified in the domain profile.
• • Follow the link in the email to confirm the changes. 

The changes will take effect within a minute after confirmation.

Option 2: No access to email

If you do not have access to the email account specified in the domain profile, select the option I do not have access to email. You have two options for submitting a request:

Option A: Manual signature

• • Download, print, and sign the application for changing contact details.
• • Upload a scan of the signed application;
• • Document proving identity: Passport (1–2 pages) or ID card (both sides + registration certificate).
• • Click the Get verification code button (call or SMS). Enter the received code in the appropriate field. 
• • Wait for a response to your registration email after your request has been processed by our specialist.

Option B: Signature via Diia portal

• • Select the checkbox Sign using Diia.
• • Upload the application, fill it out, and sign it via the Diia portal.
• • Attach the Application for changing contacts and the Signing Protocol from Diia. 
• • Click the Get verification code (call or SMS) button. Enter the received code in the appropriate field. (The code will be sent to the contact phone number specified in your personal account)
• • Wait for a response to your registration email after your request has been processed by our specialist.

For legal entities, changing contacts is only possible by submitting an application and supporting documents:

• • Scan of the application for changing data
• • Extract from the register about the registration of the legal entity
• • Power of attorney for the right to sign documents

Important! The application and documents must be submitted by the person who is the actual owner of the domain (individual or legal entity specified in the domain's WHOIS as the owner).