Terms of Service

CITYHOST SERVICES USAGE RULES

The services provided by CityHost must be used by the Customer only for legal purposes and must not violate the current legislation of Ukraine and international legal acts.

The information provided below constitutes the rules for using the services of the websites https://cityhost.ua/ and https://citydomain.com.ua/

The fact of acceptance of the terms of this agreement is the registration of an account in the system.

1. CUSTOMER ACCOUNT

1.1 When registering, the Customer is obliged to provide complete, truthful, accurate, and correct information about themselves, as well as contact details in the quantity necessary for the provision of services by the Contractor.

1.2. The use of virtual phone services, as well as SMS messaging and receiving services, is prohibited when registering an account.

1.3. The Contractor reserves the right to verify the accuracy of the information provided by the Customer at any time by requesting certified copies of the necessary documents: a copy of the passport, driver's license, or other documents capable of confirming the accuracy of the Customer's data.

1.4. In case of failure to provide the necessary identification documents or failure to perform the necessary actions for identification, the Contractor reserves the right to temporarily or completely suspend the provision of services without refunding the paid funds.

2. LIST OF MATERIALS PROHIBITED FOR PLACEMENT

2.1. The services provided to the Customer must be used only for legal purposes and must not violate the current legislation of Ukraine, as well as international legislative acts.

2.2. When using the Contractor's services, the following is prohibited:

- publishing information that violates the copyright of third parties,

- using hosting accounts as storage for website backups and/or databases.

- using the Contractor's servers as proxies or anonymizers.

2.3. Materials that are unacceptable for placement:

- financial pyramids, online casinos, websites dedicated to "MMM" and advertising financial pyramids, betting sites, lotteries, gambling websites;

- pirate archives of films, music, books, television and computer programs, games (even if the files are physically located on other servers);

- torrent trackers, resources for distributing crack, warez;

- materials and goods that encourage illegal activities or the sale of information obtained illegally, as well as materials that incite others to participate in illegal activities;

- websites that distribute smoking mixtures, tobacco products, narcotic substances, and marijuana seeds, or websites advertising similar activities;

- materials for political party agitation or political propaganda;

- pornography, sexually explicit content, webcam sites, escort service websites;

- gaming-themed websites, gaming servers regardless of genres and types of gaming activities;

- phishing sites;

- services or scripts for sending spam;

- services or scripts for network scans;

- services for distributing malware, malicious shells, or various scripts that perform actions without the user's knowledge;

- services or scripts for password cracking, parsers, indexers, and crawlers (for scanning and obtaining information from other websites). 

2.4. The Contractor reserves the right to suspend or completely refuse to provide services in case of suspicion of the Customer using the service for illegal activities or activities that violate the legislation of Ukraine or other states.

2.5. The Contractor reserves the right to suspend or completely refuse to provide services in case of receiving justified complaints from other network users and in case of lack of response (removal of the causes of complaints) from the Customer.

2.6. The Contractor reserves the right to suspend or completely refuse to provide services with complete removal of the data placed by the Customer in case of receiving complaints from one or several higher providers: Hetzner Online GmbH, Serverius, COSMONOVA | NET, LLC "VOLYA-CABLE" or other company partners involved in providing the service by the Contractor.

2.7. The Contractor reserves the right to suspend or completely refuse to provide services at the request of the Law of Ukraine "On Copyright and Related Rights" in case of receiving justified complaints from representatives of copyright holders/intellectual property rights holders and in case of lack of response (removal of the causes of complaints) from the Customer within 24 hours from the moment of sending the corresponding complaints to the Customer via email. 

3. MALICIOUS SCRIPTS AND SOFTWARE

3.1. It is prohibited to place or allow the placement of viruses and malicious scripts.

3.2. In case of detection, the Contractor informs the Customer and provides a list of infected files for account cleaning. If the Customer does not take appropriate measures within the provided time, the Contractor has the right to fully or partially restrict the provision of services.

3.3. The Customer is fully responsible for actions taken in their account, including cases of infection with malicious scripts and dangerous software.

 

4. USE OF EMAIL SERVICES

4.1. Mass mailing of unsolicited letters (spam) is prohibited. In case of detection of spam mailing, the Customer's account is blocked.

4.2. If due to the fault of the Customer, the IP address belonging to the Contractor gets blacklisted, the Customer's account is immediately blocked.

4.3. In case of mass mailings to non-existent addresses, the Customer's account may be temporarily limited or completely blocked.

5. USE OF FILE SYSTEM RESOURCES

5.1. The space provided for hosting within the tariff plan is intended only for storing website files and system files created when creating a hosting account. Using server space as a data storage is prohibited. This point includes the impossibility of storing:

- archives of website backups and backups in general for more than one week;

- photos, videos, and audio files that do not belong to website files and are not used as content for the website;

- invalid cached files of cached objects created by website scripts that are not automatically cleared by website scripts;

- databases that are not used by websites and are stored on the server only for remote management or connection.

5.2. Cached pages generated by website scripts must not exceed more than 3 GB of disk space and more than 10,000 inodes.

5.3. Media content (example: avi, bmp, bz2, css, doc, docx, eot, fla, flv, gif, gz, htm, html, ico, jpeg, jpg, js, mkv, mov, mp3, mp4, mpeg, mpg, odf, odp, ods, odt, ogg, otf, pdf, png, ppt, pptx, rar, rtf, svg, swf, tar, tgz, ttf, txt, wav, wbmp, webp, wml, wmlc, wmls, wmlsc, woff, woff2, xls, xlsx, zip, and others), hosted within the Unlim hosting tariffs, must not exceed the disk space limit for each individual site. According to this rule, an unlimited number of sites can be hosted within one Unlim hosting account, however, each of them must adhere to the storage limit for their media content. Information about the limits is provided in the Unlim hosting table on the main page.

5.4. Additional disk space is provided for mailboxes, which is not included in the disk quota of the tariff plan. For tariffs with limited disk space, its volume corresponds to the disk quota of the tariff. For Unlim line tariffs, 30 GB of disk space is available for mail storage. The additional mail space is shared for the contents of all mailboxes of the hosting account.

5.5. Each tariff has restrictions on the number of inodes (files) allowed to be placed in the hosting account. Information about the limits is provided in the table on the main page. For the Smart tariff, the limit is – 75,000 inode;

5.6. In case of excessive exceeding of the limits, the Contractor sends a message to the Customer requesting to reduce the number of consumed resources within 48 hours. If the Customer does not reduce the number of consumed resources within 48 hours from the moment of receiving the message, the Contractor reserves the right to suspend the provision of services.

6. USE OF MySQL DATABASE RESOURCES

6.1. The maximum allowable execution time for SQL queries is 30 seconds.

6.2. The maximum allowable size for one database is 2 GB and the number of tables is 1000.

6.3. The total volume of databases in the account must not exceed 4 GB.

6.4. Remote use of databases created on the servers cityhost.ua for scripts running outside the servers cityhost.ua is not allowed.

6.5. The volume of databases is counted towards the total disk space quota of the hosting account.

6.6. In case of violation of points 6.1. and 6.2. the Contractor reserves the right to temporarily or permanently suspend the provision of services.

6.7. In case of violation of points 6.2. and 6.3. the Contractor reserves the right to temporarily or permanently restrict access to executing queries (INSERT, UPDATE, CREATE) until the situation is corrected.

7. USE OF CPU TIME AND RAM RESOURCES

7.1. For each hosting account in the system, 2 cores and 2 GB of RAM are allocated. The CPU load percentage includes the total consumption of CPU time from the allocated cores. If, for example, the daily indicator is 8%, it means that over 24 hours the account has consumed a total of 8% of the total power of the allocated cores on the server.

7.2. Each tariff has restrictions on CPU time usage. Information about the limits is contained in the table on the main page. For the Smart tariff, the limit is – 3%. The daily limit includes the average resource consumption over 24 hours. This parameter shows the actual percentage consumption of the CPU by the hosting account. The daily limit may fluctuate within + 20% of the established limit. This means that for the Penthouse tariff plan, for example, fluctuations up to 18% are normal (15 * 0.2 + 15 = 18).

7.3. It is allowed to use 100% of the allocated account CPU load for no more than five minutes.

7.4. It is allowed to use 100% of the allocated account RAM for no more than five minutes.

7.5. The average daily RAM consumption must not exceed 256 MB.

7.6. In case of exceeding the above limits within 5 calendar days, the Contractor informs the Customer via email about the need to rectify the situation with the exceeded consumption of the specified resources within 72 hours. If the Contractor does not rectify the situation with the exceeded resource consumption within the provided time, the Contractor reserves the right to automatically change the Customer's tariff plan with a recalculation of funds for the remaining period in favor of the tariff plan that contains the resources consumed by the Customer. In case of excessive or systematic exceeding of the limits within 5 calendar days, which do not fit into any of the tariff plans, the Contractor reserves the right to suspend the provision of services.