Do you offer VDS/DS administration services?

When purchasing VDS and DS servers, we do not take responsibility for their administration and provide only basic technical support — initial server setup and basic software. We always try to accommodate our clients, but we do not provide administration services for free, as they are not included in the server rental cost. You can independently administer the server using root access, which allows for configuration and setup of the server according to your needs, or you can contact us for paid administration to resolve both standard and non-standard tasks. To submit a request, you need to create a written request to technical support from the control panel, specifying what work needs to be done and providing root access to the server (the root user password, SSH port, if it has been changed).

Yes, we provide additional administration services for hosting on virtual and dedicated servers, as well as assistance for virtual hosting owners. With our technical support, you can resolve various technical issues — install and configure software, perform diagnostics, change settings, and much more. Many functions are already automated and available to you in the control panel, while you can also contact us for paid administration.

Hourly Administration Cost

The cost of administration depends on the time required to resolve the technical task and its complexity.

Cost during working hours (Mon-Fri from 9:00 AM to 6:00 PM):

• VDS/DS or virtual hosting for 1 hour of work  — 1000 UAH.

Cost during non-working hours:

• VDS/DS or  and virtual hosting for 1 hour of work — 1500 UAH. 

The minimum order for administration services is — 1 hour. 

Requests for administration services are processed in the order they are received. If you want to receive the administration service urgently — we can take your request out of turn. This service includes a one-time additional payment for urgency of — 600 UAH.

For a superficial analysis of errors that occurred while working with the server, we can conduct a 15-minute diagnosis on a free basis.

Hourly Administration Service

We will help you solve one-time tasks, including in case of unforeseen situations.

Virtual and Dedicated Servers

• transferring websites
• resetting the admin password for the website
• resetting the root access password to the server
• resetting the root access password for MySQL
• installing an SSL certificate
• installing an additional version of PHP
• identifying the causes of spam sending
• removing IPs from blacklists
• connecting a custom .iso disk image to the server
• configuring the firewall
• setting up backups on the server
• configuring protection against hacking fail2ban (protection against password guessing SSH, FTP, POP3, IMAP, SMTP)
• setting up automatic checks for malicious scripts and software
• updating system software from official repositories to the latest versions,
• restoring a deleted account
• and other services according to the agreed technical task of the client

Virtual Hosting

• transferring websites
• resetting the admin password for the website
• restoring a deleted account
• changing the website domain
• configuring email clients (via TeamViewer)
• importing databases
• and other services according to the agreed technical task of the client

Server Monitoring Service

We will conduct 24/7 monitoring of the server's operability and the load on its physical resources. If the load increases, or something fails — we will notify you via email, SMS, or a call to the contact phone number, so that you can take appropriate actions to resolve the issue in advance. Monitoring includes the following items:

• degree of wear of HDD/SSD disks
• state of the RAID array
• load on the server's physical resources: disk operations, network, processor, RAM
• degree of disk usage
• other indicators at the client's request

Cost of monitoring — 400 UAH/month.

Server Administration Service

You do not have to hire a full-time employee to maintain a VDS or DS server. Order the extended server administration service, and we will take care of maintaining your server's operability. In this case, root access remains with us, and you receive the following services:

• 24/7 monitoring of server operability and its physical resources
• installation, updating, and configuration of system software
• installation of control panels
• 24/7 server monitoring
• installation and configuration of antivirus software
• installation and configuration of backups
• data recovery from backups upon request
• transferring websites, databases, settings
• optimizing server performance
• filtering DDoS attacks (without connecting additional equipment)
• fine-tuning MySQL for optimal resource usage
• optimizing PHP performance
• reading and analyzing logs of system software to identify potential problems in software operation and its security

Cost of server administration — 1500 UAH/month. The package includes 3 hours of work from our system administrator per month during working hours and 24/7 server monitoring.

Premium Administration Service

This service is relevant for highly loaded and complex projects and includes auditing, consulting, and administration:

• website infrastructure audit
• identifying "bottlenecks"
• developing individual IT solutions that optimize the project's infrastructure
• consulting programmers and system administrators
• developing optimization recommendations based on the analysis conducted

The cost calculation for the premium administration service is done at double the rate of standard administration.

Go to the control panel to submit a request